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1. How can I verify that the location I am considering for my cannabis business is appropriate for the cannabis use(s) I am interested in pursuing?

Contact the Planner of the Day (POD) at (575) 528-3043 or email at [email protected] to ask about specific locations and their zoning designations for the uses you are interested in.  A Statement of Zoning can be requested to provide an official City of Las Cruces determination on a specific property for a target use: Click here to download.

2. When is my Cannabis Retailer location vested for buffering purposes?

A Cannabis Retailer location is vested (aka “locked in”) when a complete Business Registration application is received by the City with proof of a submitted cannabis license application with the State or if an SUP is approved by the Planning & Zoning Commission for those businesses located in the EE or REM zones or for those who applied for an SUP to be closer than 300’.

3. Who can provide proof of water availability for my State License?

City of Las Cruces Utilities New Connections, Michelle Figueroa at [email protected]

4. What types of permits or licenses do I need from the City of Las Cruces for cannabis business?

Business Registration: Click here to view page. Any building permits for new construction, additions, alterations, change in building occupancy type, or other required compliance with adopted building codes. Click here to apply for a permit.

5. Where/how do I apply for a State License?

Visit the State’s website, click here to apply.

6. Who can I contact at the State for questions about cannabis licensing questions?

• Leave a voice message: (505) 476-4995
• Send an email [email protected]

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1. How do I join the Art Board?

Keep an eye out for notifications of vacancies on the City Art Board. Interested parties can submit an application to the City Clerk’s office when a position is vacant.

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1. Can the City Attorney give me legal advice?

The City Attorney will discuss the Las Cruces Municipal Code, City Council agenda items or other City-related questions. However, the City Attorney is not permitted to give legal advice to citizens.

2. How can I find an attorney for my personal matter?

The State Bar of New Mexico has several referral services. You can call the State Bar at 800-876-6227, or you can go to the New Mexico Bar website and select the “Public” tab. 

New Mexico Legal Aid has a Las Cruces office which you can reach at 575-541-4800. The Third Judicial District Court of Dona Ana County has a self-help office which you can reach at 575-528-8326. In addition, Law Access New Mexico at 800-340-9771 provides telephone advice.

3. Is the City Attorney the same as the District Attorney?

No. The District Attorney is a State of New Mexico government office which represents the State by prosecuting criminal matters in Magistrate Court and District Court. 

The District Attorney’s phone number is 575-524-6370.

4. Where can I find the Public Defender?

The Public Defender’s office has lawyers employed by the State of New Mexico to represent individuals charged with crimes in Magistrate Court and District Court. The Public Defender does not handle civil lawsuits or Municipal Court cases. 

The Public Defender’s phone number is 575-524-6200.

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1. Where can I get a copy of my birth certificate?

For birth certificates, contact the New Mexico Department of Health at 866-534-0051 or visit their website https://nmhealth.org/about/erd/bvrhs/vrp/birth/.

2. Where can I get a death certificate?

For death certificates, contact the New Mexico Department of Health at their toll free number 866-534-0051 or visit their website https://nmhealth.org/about/erd/bvrhs/vrp/death/.

3. Where can I obtain a record of my divorce?

For divorce records, contact the District Court at (575) 523-8200 or visit their website https://thirddistrictcourt.nmcourts.gov/. 

4. Where do I apply for a marriage license?

For marriage records, contact the County Clerk's Office at (575) 647-7421 or visit their website https://www.donaanacounty.org/.

5. Where do I register to vote?

For voter registration information, contact the Doña Ana County Clerk's Office (575) 647-7421 or visit their website https://donaanacounty.org/elections/registration.

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1. How do I report a violation?

Calling our Central Dispatch is the quickest way at (575) 526-0795. You may also call our office Monday through Friday between the hours of 8 a.m. to 5 p.m. at (575) 528-4100. You can also report violations online at Ask the City.

2. What do I need to know about having a garage/yard sale?

Yard/garage sale signs are one of the City's biggest problems when hosting such an event. These signs cannot be posted on City Property (medians, sidewalks, light posts, and stop signs are the most popular violations). 

Private Property

Private property (your residence, a neighbor on the corner) is the only allowed places for a sign. Off-premises signs may be used to advertise any garage sale, private sale or event, provided that the signs are not over three square feet in sign area and are used only during the duration of the event. The person erecting the sign and the property owner at the sign location shall be responsible for sign removal and all other requirements concerning signs. Please remember to remove the sign after your successful event. Also, on a side note, please take into consideration of your neighbors due to parking issues and additional activity in your neighborhood.

3. Who do we call to have graffiti removed?

Prompt reporting of graffiti initiates the abatement process. Graffiti can be reported online at Ask the City to initiate a report. A Las Cruces Police Department (LCPD) Codes Enforcement Officer will take a report and begin the abatement process. You may also call the Codes Enforcement Office at (575) 528-4100 or call the non-emergency Mesilla Valley Regional Dispatch Authority at (575) 526-0795.

4. Is there a charge for graffiti removal?

Whenever the city becomes aware of graffiti on structures within the city and visible from a public right-of-way, or on city-owned property the city shall give written notice to the property owner that the graffiti should be removed or effectively hidden within 10 days from the date the notice is served. Prior to being cited under this section, the property owner may give the city written authorization to allow the city to remove the graffiti vandalism if the city has a graffiti removal program available to such private property. There is no charge for this service. However, the property owner is encouraged to take all steps possible to remove graffiti themselves. The City is not responsible for matching paint and only has limited colors available.

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1. What is an appropriate shelter for my outside animal?

The shelter for your pet requires 3 sides, a roof, and an elevated floor. The shelter should also be weather resistant. Keep in mind the pet inside will be cold during the winter and hot during the summer. Also, a shelter does not replace the requirement for a separate shade.

2. Can I chain my dog in the yard?

Chaining your dog should be a last resort. But if you must, your dog can only be chained to a fixed object for up to 2 hours per 12 hour period. If you use some type of running line, pulley or trolley system then your dog may be tethered for up to 4 hours per 12 hour period. Keep in mind that the dog should be able to access food, water, shade, and shelter as well.

3. Is a permit or kennell license required for my pets?

A good question. The answer is maybe. A multi-animal site permit is required if you have 4 to 7 dogs, cats, rabbits or any combination of these. If you not sure, please contact Animal Control Services at 575-528-4100.

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1. I have been denied access to a restaurant because of my service animal. What can I do about it?

Should an individual wish to file a complaint because they feel their rights may have been violated can contact the Department of Justice or use the online form.

2. Where are service animals allowed?

Under the ADA, State, and local governments, businesses and non-profit organizations that serve the general public generally must allow service animals to accompany people with disabilities in all areas of the facility where the public is normally allowed to go. For example, in a hospital, it would be inappropriate to exclude a service animal from areas such as patient rooms, clinics, cafeterias or examination rooms. However, it may be appropriate to exclude a service animal from operating rooms or burn units where the animal's presence may compromise a sterile environment.

3. What must I do when an individual with a service animal comes to my business?

The service animal must be permitted to accompany the individual with a disability to all areas of the facility where customers are normally allowed and may not be segregated from other customers.

4. Can I exclude an animal because another person is allergic or fearful of dogs?

No. Allergies or fear of dogs are not valid reasons for denying access or refusing service to people using service animals. Both should be accommodated by assigning them, if possible, to different locations within the room.

5. Am I responsible for the animal while the person with a disability is in my business?

No. The care or supervision of a service animal is solely the responsibility of his/her owner. You are not required to provide care or food or a special location for the animal.

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1. How do I register my business?

Before a business registration is issued, all businesses operating in New Mexico must register with the New Mexico Taxation and Revenue Department and have a State Tax Identification Number, also known as a CRS number. The Tax and Revenue Department in Las Cruces is located at:
2540 El Paseo Road
Building 2
Las Cruces, NM 88001

You can also visit their website for more information.

2. What do I need to register my business?

Once you have received your CRS number, apply for a business registration at the Community Development Department. You must bring your business State of New Mexico Tax Certificate, which will contain the physical address of your business and the CRS number.

3. What are the fees for a business registration?

Depending on the type of business, the fees may range from $30 to $40. Special events, temporary stands, and other specialty licenses apply.

4. Do I need to renew my business license?

Yes. A business registration is valid for 12 months. A month before expiration, you will receive a renewal notice via mail and it can be renewed in person or by mail.

5. What resources are out there to help me?

The Business Resource Directory (BRD) (PDF) is concise and comprehensive list of resources available to new or existent businesses in our region. Local and regional public and private agencies that provide services in a wide range of subjects related to business are included.

6. What is the first step when I am ready to build or expand existent buildings for my business?

Set up a pre-submittal meeting for immediate feedback on items that may need to be address for building construction and/expansions. This meeting will allow the appropriate City staff involved with permitting, inspections, codes, and other City-related questions to meet with you to address your questions during the meeting and define an action plan for you prior to the official submission of application.

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1. Do I need to get a permit for work I am doing at my home?

You do not need a permit if you are building, installing, repairing or replacing:

• Any wall or edging used for landscaping purposes not more than 2 feet high or 1 foot wide
• Counter, wall, or partition less than five feet nine inches in height
• Exterior replastering (including architectural applications) that does not require lath
• Leak in drains, soil, waste or vent pipes provided that repair does not require total replacement
• Motors or other portable appliances energized by means of a cord having an attachment plug end
• One-story detached accessory building such as a tool and storage sheds, playhouses, or similar uses, with a floor area less than 120 square feet
• Painting, wall papering, floor covering, or similar finish work
• Platform (decks, balconies, boardwalk, etc.) not more than 30 inches above grade
• Pre-fabricated swimming pool with walls entirely above ground and a capacity less than 5,000 gallons
• Reinstallation of attachment plug receptacles, but not the outlets
• Removal and reinstallation of water closets in the same location
• Replacing motors, transformers or appliances with the same type and rating in the same location
• Stoppages or leaks in pipes, valves or fixtures
• Temporary decorative lighting
• Water tank that holds less than 5,000 gallons, is placed directly on the floor, and is not more that twice as tall as it is wide
• Window awnings supported by an exterior wall and not projecting more than 54 inches

Any other work that involves the following requires a building, plumbing or electrical permit:

• Altering
• Constructing
• Demolishing
• Enlarging
• Erecting
• Installing
• Repairing

2. When do I need to get the permit?

Any project that requires a permit must be permitted before any work begins. Starting a project before a permit is issued, or not getting a permit at all, will result in the homeowner being assessed a double fee when the violation is detected.

3. Who can request the building permit?

For residential building projects, including roof work, yard wall construction, porches, or sheds, the homeowner can request the permit and do the work themselves. All heating and cooling work must be completed and permitted by a contractor holding the appropriate license.

For plumbing and electrical work, there is a written test that the city will administer. If you pass the test, you can do the work on your own. If not, you will need to hire a licensed contractor. Anytime you are paying someone else for contracting services, they must be licensed and they must request a permit.

4. What is involved in getting a permit?

Some residential permits can be issued “Over the Counter”. This means that essentially you, or your contractor, can walk in, apply for and receive the permit while you wait. If you prefer, you can request a complete review of your residential project. All commercial projects, including apartments, require a complete review. The cost of the permit is based on the value of the work being done.

5. What do I have to have with me to apply for a building permit?

For a building permit, you will need a site plan showing the work that will be done, the property lines and distances from the property lines to the proposed construction. Plumbing, electrical and mechanical permits do not require submittal of any documentation aside from the permit application.

6. Can I build a wall on my property?

You must have a permit to build a wall more than 2 feet tall. If you are building the wall yourself, you can request the permit. If you are paying someone else to build the wall for you, they must be licensed and they have to request the permit. If the wall is going to be built on a property line, you will need to provide the city with written permission from the property owner on the other side of the wall.

7. How do I register my business

Go to Accela.

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1. What is the Infill Development Overlay District (IDO)?

The purpose of the Infill Development Overlay (IDO) is to provide a streamlined review process for the development of vacant and underutilized parcels or those parcels ready for redevelopment within the overlay zone, regardless of the property's zoning. The IDO supports sustainable growth while promoting economic development within the City in accordance with the Comprehensive Plan.

2. What is an Infill Parcel?

Any vacant or underutilized tract, lot, or parcel of real property, including those parcels currently used for agricultural purposes, that falls within the infill area.

3. What are the possible benefits of building within the Infill Development Overlay District?

The benefits could include:

• Expedited permit review
• Flexibility in design
• Flexibility in use
• No building permit fees (Does not include impact fees)
• No submittal fees

4. What are the boundaries of the Infill Development District?

The Infill Development Overlay District includes the area inside these boundaries:

• Alameda Boulevard
• Hoagland Road
• Interstate Highway 25
• North Main Street (U.S. Highway 70)
• Northern boundary of University Avenue Corridor Overlay Zone
• Three Crosses Avenue
• Valley Drive, (NM Highways 188 and 185)

This does not include the South Mesquite Zone District Overlay however, some benefits may apply.

5. What is the Infill Development Process?

The Infill Development Process is a streamlined development process for qualifying infill parcels and can be used for the following requests:

• Building Permits
• Business Registrations
• Planned Unit Developments
• Sign Permits
• Special Use Permits
• Subdivisions
• Variances

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1. What is zoning?

According to the Principals and Practice of Urban Planning (Goodman and Freund, 1968), zoning is probably the single most commonly used legal instrument available for implementing the comprehensive plan. It may be defined as the division of a municipality into districts and regulation of those districts in terms of height and bulk of buildings, lot coverage and open space, density and land use. These concepts and more are addressed within the Purpose and Intent of the 2001 Las Cruces Zoning Code, as amended and are all geared to help protect the health, safety and welfare of the citizens it governs.

2. Can I work with certain individuals in the City?

All requests for development are processed through the Development Services Department. Trying to circumvent this process could only lead to an increase in delays and your frustration. The sooner you meet with a planner regarding your proposal, the sooner we can begin the process.

3. What information do I need to bring to a pre-application meeting?

An engineered site plan is the most useful tool in evaluating your proposal. Otherwise, if recorded, you may obtain a copy of your plat from the Dona Ana County Clerk’s Office and have that with you at the time of the meeting. You should also bring all pertinent information relating to your property and the proposed use(s) and/or improvement(s).

4. How are development applications evaluated?

The Las Cruces Comprehensive Plan guides the review process of all development applications within the City. Within this document, development policy is addressed through eight elements representing our city fabric:

• Community Facilities
• Economic Development
• Environment
• Housing
• Land Use
• Transportation
• Urban Design
• Utilities

A five tier framework within the comprehensive plan affords an opportunity to create more detailed policy at a more specific level of geographic area or topic such as the Thoroughfare Plan, Stormwater Management Plan, Master Utility Plan, and Parks, Recreation and Open Space Master Plan. These plans or documents are also used in the review process.

5. I do not have a complicated development. Do I have to attend a pre-application meeting?

There are some instances when you may skip a pre-application meeting. Specifically for property which is already zoned for the use intended and has no additional submittal or review requirements. If you are not sure what requirements you maybe subject to, it is best to request to speak with the Planner of the Day (POD) to have them take a preliminary look. Any applications that are not straight-forward development applications require a mandatory pre-application meeting prior to submission.

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1. Can I have a Personal Care Attendant (PCA) or guest ride with me?

Yes, one PCA is allowed to ride with the customer, but it is important to let Dial-a-Ride know you will be riding with a PCA so that a seat is reserved for that person.  Guests may be able to ride with the customer, but only on a space available basis and only if pre-arranged with Dial-a-Ride.  Both PCAs and companions must board and depart the vehicle with the eligible rider. 

2. Who is eligible to use Dial-a-Ride?

Senior Citizens: Persons who are 60 years of age or older. Senior Citizens must register with the Dial-a-Ride office and document proof of age.  All points of travel must be in the Las Cruces City Limits.  Please call Dial-a-Ride at (575) 541-2777 to register.

Persons qualifying under the Americans with Disabilities Act (ADA): Those individuals who have a qualifying disability under ADA that prevents them from using fixed-route bus services.

Applications for ADA certification are available at the MVITT, by calling Dial-a-Ride at (575) 541-2777, and by downloading the application. Eligibility determinations will be made by RoadRUNNER Transit staff.

3. Due to a disability, I cannot climb steps. Can I still use Dial-a-Ride?

Yes.  All RoadRUNNER Transit and Dial-a-Ride vehicles can accommodate people with a variety of disabilities.  Dial-a-Ride vehicles have lifts that can be used by persons using wheelchairs and other mobility devices.  Ambulatory riders that can’t use steps may also stand on the lifts and hold on to stability bars. If you require the use of a lift, please advise the scheduler when scheduling your ride.

4. As a visitor to Las Cruces am I able to use your service?

We welcome visitors!  Eligible visitors are more than welcome to use our service for 21 days out of the year.  Please contact the Dial-a-Ride administration office at (575) 541-2777 to let us know when you will be in Las Cruces and we can provide you more information. If you have been qualified to use a service similar to Dial-a-Ride in a different transit system, Dial-a-Ride will also accept that proof of qualification.

5. How far in advance must I schedule a ride?

Rides must be scheduled no later than the day before the desired ride.  Rides can be scheduled up to two weeks in advance.  Please be prepared to negotiate a trip time with the Dial-a-Ride scheduler as we might not be able to pick you up at the exact time you request.  Contact Dial-a-Ride for rules about scheduling rules as they do differ with qualified ADA riders and with senior citizen riders.

6. Can I request to be the only passenger on a Dial-a-Ride trip or request a direct trip?

No.  Dial-a-Ride, like regular RoadRUNNER Transit service, is a shared ride service.  Please be prepared to expect the driver to pick up and drop off other passengers during your trip.

7. What if I want to take RoadRUNNER regular fixed route bus system?

The RoadRUNNER fixed route bus system runs bus routes throughout major areas in Las Cruces. Visit our website at: lascruces.gov/transit or call a customer representative at (575) 541-2500 to plan your trip.

The bus service operates Monday through Friday 6:30 a.m. to 10:30 p.m. and Saturday 8:30 a.m. to 4:30 p.m.

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1. What is ranked choice voting?

In ranked choice voting (RCV) the voter ranks all candidates in order of preference. This allows you to vote more than just your top pick and eliminates the need for runoff elections.

2. How do I know which Council District I'm in?

Your city council district is listed on your voter ID card. You can also look up your registration information, including city council district, on the Secretary of State's Voter Portal or call the City Clerk’s office at 575-541-2115

3. My Council District doesn't have an election. Can I still vote this November?

Yes, this year the Mayor and Municipal Judge I positions are at large so everyone who lives in the city limits will get to vote.

4. I'm thinking about running for City Council. Do I have to live in the District I plan to run for?

Yes, all candidates must be registered to vote in the District they want to represent. The deadline for candidates to make any changes to their voter registration is August 4^th, 2021. Changes can be made via the Secretary of State's Voter Portal.

5. Where can I find information on the candidates?

Anything a candidate files is public record and is uploaded to our candidate portal. Voters are encouraged to reach out to candidates to hear from them directly. Nonpartisan voter guides from trusted civic organizations (such as the League of Women Voters) can provide a good summary.

6. Do I need to register with the City Clerk in order to vote in a City election?

No, all city elections are run by the Doña Ana County Clerk’s office. You can register to vote for all elections with them.

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1. Does LCFD provide CPR classes?

Call fire headquarters at (575) 528-3473 to schedule your class.

2. How do I obtain a copy of a fire investigation report?

Open a records request. Contact the City Clerk’s Office at (575) 541-2115 or [email protected] with any questions.

Anyone may request public records by contacting the City Clerk’s Office in person, by mail, email or through the Records Request Portal. 

All written requests are responded to pursuant to the New Mexico Inspection of Public Records Act. View the Inspection of Public Records Act and Guide (PDF) for more information. 

3. How can I obtain a burn permit?

Stop by the closest fire station to your property for a free permit. Permits are issued on the day they are used and are 1-day permits. Permits are valid only within city limits.

4. Does LCFD remove cats from trees or poles?

No. It is best to allow the cat to come down on its own, generally when they get hungry.

5. Can LCFD check my blood pressure?

Yes. Any fire station between the hours of 8 a.m. and 5 p.m.

6. How can I schedule a fire truck or a firefighter at my function?

Call fire headquarters at 575-528-3473 to schedule a fire truck for your function.

7. Why do so many apparatus respond to simple incidents?

Fire Department units are dispatched according to information received by the 911 operator. Firefighters are prepared to deal with the worst that could happen. In emergency services, we have learned that if we assume something is "simple" we can be horribly mistaken. Plus, we respond as fast as we can and try to be prepared for the worst. The winner in these situations will always be the citizen who needs help.

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1. What is a General Obligation Bond?

A General Obligation Bond is a form of debt financing secured by property tax revenues. General obligation bonds can be issued for general purpose projects. State Statute 3-30-5 outlines the authority to issue general obligation bonds and purpose.

2. What is the Current City of Las Cruces GO Bond Outstanding Debt?

City of Las Cruces current general obligation bond outstanding debt is $22,510,000.

3. How much bonding capacity does the City of Las Cruces have for GO bonds?

State Constitution Article 9 Section 3 limits the amount of general obligation bonds issued by municipalities to 4% of total assessed valuation. The City of Las Cruces’ current general obligation bonding capacity is $82,681,309. 

4. How does the City Pay Down the General Obligation Bonds?

The City uses property tax revenues to pay for general obligation bonds. General obligation bond debt service is paid semi-annually (February and August). City's outstanding general obligation bonds are on a twelve-year repayment schedule.

5. What is debt service?

Debt service refers to the cash required to pay back interest and principal on debt obligations.  The amount of debt service is one factor used to calculate the mill rate.

6. What is General Obligation Bond Cycling?

Bond cycling allows the city to issue new debt without increasing the debt service. The debt service stays leveled when debt is cycled. If general obligation bonds are structured to be cycled every four years, the debt service will decrease the fourth year but will level out with the new debt.   

7. Will Property Taxes go Down if I Vote No for the General Obligation Bonds?

There will be a minimal decrease in property taxes if the bonds are not approved by voters. The tax rate will go down until the current general obligation bonds are paid off. 

8. Will Property Taxes Go Up if I Vote Yes for the General Obligation Bonds?

The GO bond questions on the ballot will not raise the City’s debt service level which is one factor in calculating property taxes. If the property’s assessed value increases, property taxes may go up.

9. Why Are my Property Taxes Going Up?

Several factors determine how much you pay in property taxes.  These include assessed value and location of the property.  An increase in the assessed taxable value of the property will increase the property taxes.  If governmental and/or educational entities increase their mill rate, property taxes will increase.

10. How are Property Taxes Calculated?

Taxable value on real and personal property is one-third of the total assessed value, minus any allowable exemptions. Net taxable value times the mill rate is total taxes owed. 

For example:  

Full Value of Property	Total Assessed Value	$150,000
Taxable Value	Total Assessed Value ÷ 3	$50,000
Subtract Exemptions		$0
Net Taxable Value		$50,000
Calculate Total Taxes Owed	Net Taxable Value * Mill Rate $50,000 * 0.031258	$1562.90

Note:  The New Mexico Department of Finance and Administration may apply the yield control formula to limit the percentage by which total revenue generated by a property tax imposition may grow from year to year.

11. What is Assessed Value?

The assessed value is the dollar value assigned to a home or other piece of real estate for property tax purposes.  The county assessor is responsible for valuing all real and personal property for taxing authorities in the county.

12. What is the Mill Rate?

The mill rate is the amount of tax payable per dollar of the assessed value of a property. 1 mill is equal to $1 in property tax levied per $1,000 of the property’s assessed value. Different mill rates are charged by different agencies, including the city, the county, school boards, and the state. These are all combined to help calculate your final property tax bill. The current mill rate is 2.03. The mill rate will not increase with the GO bonds in the current ballot.  

13. Who Determines the Mill Rate?

The New Mexico Department of Finance and Administration will determine the rate that each taxing entity will receive, also called Mill Rate. The portion of the taxes received by tax entities such as school districts and municipalities are based on their budgetary needs. Yield control rates place an additional limitation on property tax rates. Yield control rates limit the tax rate when property values are increased due to reassessment.

14. When the mill rate is established, does it get applied only to existing property or to new property?

The mill rate established is applied to both existing and new property.

15. Will there be future GO Bond Elections?

Many communities issue and repay GO Bonds on a regular cycle - e.g. every 2 to 6 years. The City will evaluate the need for GO Bond elections in the future.

16. Where can I submit a question?

Send in your thoughts to [email protected].

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1. Do I need a computer to apply?

Yes. 

Applying Online

The City of Las Cruces no longer accepts paper applications or resumes. Applicants must apply online through the City of Las Cruces.

If you do not have a computer with internet service, you may utilize a computer at the Branigan Library, the senior citizen centers, the LC Convention Bureau, the Human Resources department at City Hall.

Apply at Human Resources

For those that wish to apply, computer kiosks are available at the City of Las Cruces:
Human Resources Department
700 N Main
Room 2200
Las Cruces NM, 88001

Monday through Friday
7:30 a.m. to 5 p.m.

Please monitor your email account on a regular basis for any communications related to this recruitment. Adding this email address to your list of contacts may reduce the possibility of missing upcoming announcements regarding this process or the status of your application. We also recommend adding this address to your spam and junk email filters as a "safe sender."

2. How do I set up an email account?

If you do not have an email address, you can get a free email address for Yahoo, AOL or Google.

Note:
The City of Las Cruces does not endorse the use of any specific email service. This information is provided as a courtesy.

3. Can applications be submitted daily?

Applications are only accepted for current openings. A list of current job openings is available by visiting the Human Resources employment section of our website.

4. Can I submit a job interest card?

If our current job openings do not include jobs you are interested in at this time, you may complete a job interest notification request. To sign up for email notification you may request job notification by job categories. You will be notified by email if the categories you are interested in have openings for recruitment.

Please monitor your email account on a regular basis for any communications related to this recruitment. Adding this email address to your list of contacts may reduce the possibility of missing upcoming announcements regarding this process or the status of your application. We also recommend adding this address to your spam and junk email filters as a "safe sender."

5. Do I need to complete a new application each time I apply for a City position?

No, candidates may update their previous application on file and submit for other job opportunities.

6. When will I be contacted?

The Human Resources Department will review your job application and will email you a notice of qualification or disqualification with instructions.

Please monitor your email account on a regular basis for any communications related to this recruitment. Adding this email address to your list of contacts may reduce the possibility of missing upcoming announcements regarding this process or the status of your application. We also recommend adding this address to your spam and junk email filters as a "safe sender."

7. If I am interviewed for a position and not selected...will I be notified?

Yes, you will be notified by email that you were not selected.

Please monitor your email account on a regular basis for any communications related to this recruitment. Adding this email address to your list of contacts may reduce the possibility of missing upcoming announcements regarding this process or the status of your application. We also recommend adding this address to your spam and junk email filters as a "safe sender."

8. How do I request an accommodation at anytime during the hiring process?

Contact the ADA Coordinator at 575-528-3227 or email M. Pierce for more information.

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1. How does the Seed Library work?

• Las Cruces Public Libraries card holders can check out up to 10 packets of seed per season. 
• Seeds are available for checkout at the main library and at all branch library locations.
• Please write the names of the seeds you have picked in the spaces provided on our seed menu selection sheets.
• Give your completed selection sheet to a staff member.
• There are no due dates and seeds will automatically be checked out from your card!

 

2. How can I find out more information about the seeds I picked up?

Each seed packet has "Ss" marked on it which stands for "Seed Source." The Seed Source is followed by another set of initials which stand for the seed company. You can visit the seed company and find out more information about your varieties! The seed companies are as follows:

NSS: Native Seed/SEARCH

SS: Siskiyou Seeds

SSE: Seed Savers Exchange

ST: Seeds Trust

BSPC: Burgess Seed and Plant Co.

TS: True Love Seeds

BCHS: Baker Creek Heirloom Seeds

FM: Ferry-Morse

Community: Community grown!

3. When can I get seeds?

Seeds currently are available most of the year at the library. Seeds are also only available while supplies last. The Seed Library occasionally takes a break during the summer and winter to restock.

4. Why are my seed packets so small?

We have limited funds and need to make sure that we are able to provide seeds to a lot of people. Additionally, some of our seeds are local or arid-region adapted and are thus quite rare—our goal is to get enough of those seeds planted and saved in the community so that we have plenty to share! Finally, we’ve found that most people never finish off planting a regular-sized packet of seeds anyway.

5. Why don’t you have tomatoes (or kale, or whatever you are looking for) right now?

We generally only have seeds appropriate for the current growing season. The collection rotates with the season, supply, demand, and donations.

6. Do you take seed donations?

We do! However, as with a library collection, we need to evaluate what goes into a collection. If you are donating seeds you grew yourself or got from a friend, we ask that you fill out and include a donation form with your donation. Please include as much detail as you can as this is valuable cultural and agricultural information.

7. How do I learn to save seeds?

Visit the Seed Saving tab on our website for some information and a curated list of books and websites.

8. Why is the Seed Library named Tierra Sagrada?

The Thomas Branigan Memorial Library is home to a beautiful community mural called Tierra Sagrada or Sacred Earth, created by El Paso artist A.O. Carmona. In many cultures and agricultural traditions, seeds hold a sacred place. Indeed, like books, seeds hold a wealth of knowledge and are essential to our well-being. Tierra Sagrada reminds us about community care and sharing.

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1. What options do I have to resolve a citation?

There are several options available for resolving your citation/offense in Municipal Court. Not all options are available for all citations.

• Request dismissal of a citation upon receipt of proof
• Pay a fine
• Plead “Not Guilty” and schedule a hearing before a Judge
• Plead “Guilty” or “No Contest” and speak to a Judge to explain the circumstances
• Set a hearing for a violation that is on the list of penalty assessment violations, schedule of assessments. If your violation is not on this list, you have to see a Judge in order to be arraigned.

2. Does the Municipal Court perform wedding ceremonies?

Yes, the Las Cruces Municipal Court performs weddings on Fridays. A maximum of 2 ceremonies will be performed from 8:30 a.m. to 9:00 a.m. in Courtroom Number 2 on the second floor with Judge Goldbaum. Weddings can be scheduled by calling the court at (575) 541-2224 or pending availability as a walk-in.   Currently wedding parties will be limited to 4 people per ceremony. The wedding party will consist of the couple and their 2 witnesses, no children or other adults will be permitted. 

Please follow these instructions/guidelines if you would like to get married at Municipal Court:

• You must obtain a marriage license from the Dona Ana County Clerks Office and bring all documentation with you to Municipal Court
• Bring 2 witnesses with you, the court does not provide witnesses. Witnesses must be at least 18 years old.
• If you require interpreters for this ceremony, please bring your own as court interpreters are not available.
• If you have specific vows that you would like to use, bring them with you and speak to the Judge before your ceremony takes place, otherwise the Judge will use standard vows
• Everyone must be masked and maintain 3-foot distance from all other persons, and pass the Covid-19 screening questions before entering the courthouse. (The New Mexico Supreme Court requires all New Mexico Courts to follow COVID-19 Protocols.)
• If Judge Goldbaum is not available for any reason, the ability to be married may be cancelled without notice
• Court staff does not facilitate wedding ceremonies at any other times, if you are interested in Judge Goldbaum performing a wedding at another location or another time, please see her in Courtroom Number 2 on Friday’s between 8:00 a.m. and 9:00 a.m. to make your request to her

Other places to try locating a judge to perform your wedding:

• Dona Ana County Probate Judge, phone: 575-525-6132
• Dona Ana County Magistrate Court, phone: 575-524-2814

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1. Why is my donation not on display?

The Las Cruces Museum System (LCMS) Permanent Collection contains over 10,000 objects. Unfortunately, we simply do not have the gallery space to display every object! Exposure to light and temperature variations can damage to sensitive objects; many objects benefit from being stored in an environmentally controlled building.

The LCMS preserves objects not just for display on exhibit, but also for educational and research purposes. We do not accept donations with any conditions or stipulations, including display requirements.

2. Can I visit the collection?

If you would like to visit the collection for research purposes, please contact the Collections Manager to discuss your project. At this time, the collections storage facility is not open to public tours or visitation.

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1. Are museum programs free?

Some classes and programs require a fee. Please see the event listing or call 575-528-3330.

Scholarships are available pending proof of need. Please review the William Wachtel Memorial Scholarship Application.

2. How do I register for a program?

Registrations may be done in person:

Museum of Nature and Science Atrium desk

411 N. Main Street

Tuesday through Saturday

10am to 4pm

or anytime online: 

https://web2.myvscloud.com/wbwsc/nmlascruceswt.wsc/splash.html?InterfaceParameter=WebTrac_3

If you experience problems registering online, please call 575-528-3330 for assistance.

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1. Are museum programs free?

Some classes and programs require a fee. Please see the event listing or call 575-528-3330.

Scholarships are available pending proof of need. Please review the William Wachtel Memorial Scholarship Application.

2. How do I register for a program?

Registrations must be completed in person. To register, visit the atrium desk at the:
Museum of Nature and Science
411 N Main Street
Las Cruces, NM 88001

Hours

Tuesday through Saturday
10 a.m. to 4 p.m.

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1. Are museum programs free?

Some classes and programs require a fee. Please see the event listing or call 575-528-3330.

Scholarships are available pending proof of need. Please review the William Wachtel Memorial Scholarship Application.

2. How do I register for a program?

Registrations must be completed in person. To register, visit the atrium desk at the:
Museum of Nature and Science
411 N Main Street
Las Cruces, NM 88001

Hours

Tuesday through Saturday
10 a.m. to 4 p.m.

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1. How do I register for program?

Registrations may be completed in person. To register, visit the atrium desk at:
Museum of Nature and Science
411 N Main Street
Las Cruces, NM 88001

Hours

Tuesday through Saturday
10 a.m. to 4 p.m.

You may also register anytime online here.

2. Can I buy supplies at the museum?

Students in ceramics classes are provided one  bag of clay during their enrollment period.  No more may be purchased.

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1. Am I able to obtain a current list of vacant and abandoned properties?

Until recently, the NAT had published a map and list of current vacant and abandoned properties. The map and list have been removed from public view to protect the property from being subject to theft and fires and to prevent intruders. 

2. What is the Nuisance Abatement Team (NAT)?

The Nuisance Abatement Team (NAT) is a task force comprising representatives of several departments within City government. The areas represented include:

• Chief Operations Office
• Codes Enforcement
• Community Development
• Community Outreach Office
• Facilities
• Fire Department
• Land Management
• Legal
• Police Department
• Public Information Office

3. Why was the Nuisance Abatement Team (NAT) formed?

The Nuisance Abatement Team (NAT)  was formed to tackle the issue of vacant and abandoned properties in the city limits in a response to fires that occurred in some of these structures that created a public hazard. Residents requested the City to secure these properties in a quicker time frame than allowed by codes and administrative policies. The NAT reviews codes and administrative policies for continued improvements that involve better communication and coordination among department personnel and the public.

4. How can I help or be involved?

If you want to report a vacant or abandoned building, or to report suspicious activity at a vacant or abandoned building, you can contact codes officers assigned to your area. A guide and interactive map for the district officers and contact information can be found at the Meet Your Codes Officer page. You can call the general Codes Office number at 528-4100.

5. Do property owners have to pay taxes?

Yes. New Mexico state statute Article 38 - Administration and Enforcement of Property Taxes - provides the authority for property taxes. Check the News Mexico Statute for details.

6. To whom are the taxes paid?

Property taxes are paid to the Dona Ana County Tax Assessor. This office is responsible for valuing all real and personal property for taxing authorities in the county. Taxing authorities include such organizations as school districts, hospitals, municipalities, conservancy districts, and flood-control authorities. The Assessor’s Office also administers the granting of certain exemptions allowable by state law.

7. Who supervises the Dona Ana County Tax Assessor?

The Dona Ana County (DAC) Tax Assessor is supervised by the New Mexico State Department of Taxation and Revenue, and not by the County Commissioners.

8. What does the New Mexico State Department of Taxation and Revenue do?

The New Mexico State Department of Taxation and Revenue collects tax dollars and distributes them according to state law. The Property Tax Division of the department helps local governments in the administration and collection of taxes in the state.

9. What happens if a property owner’s taxes become delinquent?

By state law, each June the County Treasurer’s Office mails a delinquency notice to the assessed property owner for any tax bill 30 days or more delinquent. The notice informs the owner that if the taxes on real property, including penalty and interest charges, are not paid within two years from the date of delinquency, the property will be sold at state public auction. For owners of mobile homes and personal property, the notice states that the property is subject to seizure and subsequent sale after six months from the date of delinquency.

10. What are my responsibilities as a property owner?

Your responsibilities as a property owner include paying your property taxes in a timely manner and becoming familiar with and following all City laws (codes and ordinances) related to property ownership and personal conduct.

11. Who do I contact to report a vacant or abandoned building?

If you want to report a vacant or abandoned building, please email [email protected], and make sure that you type in the subject line of the email: Vacant or Abandoned property. You can also call the general Codes Enforcement Office at 528-4100.

12. Who do I contact to report suspicious activity at a vacant or abandoned building?

To report suspected suspicious activity on vacant or abandoned property, please email [email protected], and make sure that you type in the subject line of the email: Vacant or Abandoned property. You can also call the general Codes Enforcement Office at 528-4100.

13. Who do I contact for help in understanding if my property complies with city codes?

If you want to have a better understanding of city codes as they relate to your property, contact the Codes Officer assigned to your area. Codes officers are assigned districts. You can call the general Codes Office number at 528-4100.

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1. What does Budget Office do?

It assists the city manager with the development and implementation of the City’s budget. OMB monitors and forecasts the revenues and expenditures for the City.

2. What is a "Fiscal Year" (FY) and when does it begin and end?

The City of Las Cruces and State of New Mexico follow a Fiscal Year (FY) that starts July 1 and ends June 30. A Fiscal Year is the period designated by the city for the beginning and ending of financial transactions or a budget cycle. The 2015 Annual Budget or Fiscal Year 2014 to 2015 refers to the period that begins July 1, 2014 and concludes on June 30, 2015.

3. What is the budget process?

The budget process begins in December with City Council and management work sessions. City departments and agencies start in January and conclude their budget development in late February with their submission of budget requests to Office of Management and Budget (OMB). 

Around mid-April, the city manager releases the Preliminary Budget and Five-Year Capital Improvement Plan for the ensuing fiscal year. This is followed by a period of public comment during which, the community and City Council make recommendations on the budget to the city manager. The City Manager then submits the Final Operating and Capital Improvement Plan Budget to the City Council on or around the first business week of May.

4. What is the difference between the capital budget and the operating budget?

The capital budget, or capital improvement plan, is an appropriation of bonds or operating revenue for improvements to city facilities that may include buildings, parks, streets and water and sewer lines. 

The operating budget covers the costs of the City’s day-to-day operations, such as employee salaries, supplies and contracts.

5. How do I get involved or learn about the budget before it’s adopted?

At any time of the year, citizens can view the city’s budget online, in the Branigan Library or at City Hall (City Clerk’s Office). Residents can discuss it with neighbors, city staff or Council members. In addition, the City Council has several special budget workshops every year that citizens can attend and/or watch on CLC-TV 20. Council agendas are posted on the City’s website so that the community can be aware of the dates the budget will be discussed.

6. What does it mean to “adopt the budget”?

Budget adoption is a formal action taken by the City Council that sets the city’s priorities and spending limits for the next year. The Fiscal Year budget is formally adopted by the City Council at a public meeting in May, though city staff has been preparing the budget for months in advance.

7. Where does the city’s revenue come from?

Las Cruces revenue comes from a variety of sources, including gross receipt tax, property tax, user charges and grants from other levels of government.

8. What is an expenditure?

Expenditures represent a decrease in fund resources or, stated simply, a recorded expense for goods or services.

9. What are infrastructure and capital improvements?

Infrastructure and capital improvements refer to facilities that need to be in place in order to support the basic needs of residents and businesses in the community. 

Examples include:

• Airports
• Parks
• Public buildings
• Roads
• Sewers
• Water lines

10. What is meant by “budget appropriation”?

Budget appropriation refers to authorizations made by the City Council that permit the city to incur obligations and expend resources. When the City Council appropriates funds, they are saying the community should, for example, spend its money on public safety or make investments that improve the quality of life in Las Cruces. 

The city cannot collect or spend money unless it is appropriated, and this ensures the public’s money is spent according to the public’s needs as expressed by the democratically elected City Council.

11. What is a budget adjustment?

A budget adjustment is a modification or adjustment that is required as the fiscal year unfolds. Any modification or adjustment that increases a department and/or divisions bottom line must be formally approved by the City Council.

12. What is a budget transfer?

A budget transfer moves budget appropriation between programs or funds. Transfers within funds may be done on the city manager's authority; the city manager is appointed by the City Council to act as the city’s chief executive officer. Transfers between funds require City Council approval.

13. What is carryover?

Carryover refers to year-end savings that can be carried forward into the next fiscal year to cover any one-time expenses such as supplies, equipment or special contracts that were originally expected to have occurred in the previous fiscal year.

14. What is a full-time equivalent position (FTE)?

An FTE refers to one or more employees working 40 hours per week, or 2,080 hours per year. For example, a part-time employee working 20 hours per week would be considered a 0.5 FTE.

15. What are user charges?

User charges are fees paid in direct receipt of a public service by the party who benefits from the service. Fees paid for recreation classes or leagues are examples of user charges. These make up a small amount of the City’s budget.

16. How do I obtain a copy of the Fiscal Year Operating (includes the Message of City Manager) and Capital Improvement Plan Budget?

You may download the latest copy of the Fiscal Year Operating and Capital Improvement Plan Budget from our Archive Center.

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1. Can I complete a facility use permit online as well as in person?

A permit application can be downloaded online. To complete a permit, you must fill it out completely and turn it into Parks and Recreation admin office located at:
1501 E Hadley Street
Las Cruces NM 88001

2. When are parks open? When are parks closed?

Parks are open at dawn and close at dusk during fall/winter hours. Summertime hours are 5 a.m. to 9 p.m.

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1. After we register what is the next step?

The volunteer team coach will contact you prior to the start of the season. They’ll set up a team meeting to discuss practices, distribute jerseys, and team schedule. Please be sure that your emails and phone numbers are current when registering.

2. Where will practices be located?

The coach will work with the parents to set up practice times and location based on their schedules.

3. What equipment will my child need

A team jersey will be provided by the coach (if purchased during registration). Some teams will get the jerseys screen printed with names and logos, if agreed upon at the team meeting. This league requires a city-issued jersey and athletic footwear.

4. Can I request a team?

No. Only siblings may request to be on the same team if they both qualify for the same division.

5. Where are the games played?

League games will be played at Meerscheidt Recreation Center or Hadley Complex Athletic Fields.

6. What do I need to get an Activity Card?

You can get an Activity Card for players at Meerscheidt Recreation Center. All that is needed is the child’s birth certificate, proof of school/grade, and the child will need to be present to take a photo. The process usually takes less than 5 minutes. Read more information about obtaining an activity card.

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1. Who do I call in an emergency?

In the event of an emergency, call 911. For non-emergencies, including basic contact with Animal Control or Codes Enforcement, call (575) 526-0795.

2. What is the jurisdiction of the Las Cruces Police Department (LCPD)?

Las Cruces Police patrol boundaries within the City of Las Cruces which is roughly 77 square miles. LCPD also partners with other agencies such as the Dona Ana County Sheriff's Office, New Mexico State Police and New Mexico State University Police on special operations and other agency-assisted calls.

3. How may I obtain a copy of a police or incident report?

Crash reports may be obtained online or at the Records window at the Las Cruces Police Department. Police or incident reports can be retrieved from the Records window, inside the main office of the Las Cruces Police Department at:
217 E Picacho Avenue
Las Cruces, NM 88001

4. How many officers does the Las Cruces Police Department employ?

The Las Cruces Police Department is allotted 202 sworn officers. LCPD also employs Animal Control and Codes Enforcement officers along with approximately 100 civilian personnel.

5. How can I become a Las Cruces Police Officer?

The Las Cruces Police Department conducts a training academy for new officers annually. Job announcements are made through the City of Las Cruces' Human Resources Department and through LCPD's Facebook page. LCPD also accepts applicants for lateral transfers from other agencies. Lateral Transfer announcements are announced through Human Resources as needed. For more information contact LCPD's Training Academy or Human Resources.

6. How do I report graffiti or vandalism?

To report graffiti or vandalism, call the non-emergency phone number for Central Dispatch: 575-526-0795. You may also contact Codes Enforcement via email or by phone at 575-541-4100.

7. Who do I call if I find an injured or stray animal?

Call Animal Control at 575-526-0795. The Dona Ana County Humane Society has recognized Animal Control with its ‘Above and Beyond Award’ for its efforts on reuniting lost pets with their owners.

8. How can I request a restraining order or emergency order of protection?

The kind folks at LCPD's Victims' Assistance Unit can answer your questions and help you through the process.

9. How can I find out if a sex offender lives in my neighborhood?

View the registered sex offender registry that is maintained by the Dona Ana County Sheriff's Office.

10. How can I find out if someone is incarcerated (in jail)?

Local arrestees who are detained and awaiting trial are usually held at the Dona Ana County Detention Center, 575-647-7600. A record of those who are convicted of a crime and imprisoned in New Mexico can be found through the New Mexico Corrections Department.

11. Where can I go to learn about road closures, or driving conditions, in New Mexico?

Visit the New Mexico Department of Transportation website for driving conditions and road closures.

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1. How can I access important information about the city?

Please visit the City website for complete information about municipal government. We also use Facebook extensively to provide timely information. You’ll receive news releases, videos, photos, job openings, and much more. Follow us at Facebook and Twitter.

For information about the City organization, you can access the Resource Guide (PDF). The Resource Guide is an annual publication that provides in-depth information on all departments within the City organization. It also provides important contact information

2. How can I obtain videos produced by the City?

The CIty of Las Cruces TV (CLC-TV) produced programming is considered public record. The fee for City of Las Cruces public record requests is $20 per disc copy. You can complete the request form here. All City Council meetings and work sessions are archived on CLC-TV website and can be viewed for free anytime.

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1. What are Impact Fees?

An impact fee is a charge on new development to pay for the construction or expansion of capital improvements that are needed by and benefit new development. The majority of cities and counties nationwide use some form of impact fees. The fee is calculated proportionately based on current and projected growth of the community. Las Cruces rotates the evaluation of the need for impact fees based on categories such as parks, utilities and public safety. Las Cruces is currently in the Public Safety cycle for impact fees.

2. What is the purpose of Public Safety Impact Fees?

Public Safety impact fees are intended to charge new development for the increased demand on services new buildings create for police and fire personnel.

3. Who pays Public Safety Impact Fees?

Any new building or addition to an existing building that is constructed within the City of Las Cruces is assessed a fee. The fee is paid when the construction permit is issued.

4. Since the fee is paid when a construction permit is issued, does that mean only developers and contractors pay the fee?

Developers and contractors usually pay the fee, but in some cases the cost may end up being passed along to the end user which could mean an increase in the cost of a new home.

5. What are the fees used for?

The fees that are collected can only be used to pay for new buildings, land or equipment that has a value of $10,000 or more and a life expectancy of 10 years or more. Some examples are as follows:

• New buildings used for police or fire stations.
• Addition to existing fire or police buildings.
• Fire engines, ladder trucks and other large specialty vehicles.
• Specialized police vehicles such as the Mobile Operations Center or tactical response vehicles.

6. Do impact fees require a new development to pay for all improvements in Public Safety?

Impact fees do not pay for all improvements to public safety services, only a fair share. Taxes, bond funding, grants and other sources of revenue still pay for the lion’s share of costs related to police and fire protection.

7. What has the City of Las Cruces done with the Public Safety Impact Fees that have been collected so far?

collected so far?

As an example, the City has purchased a new fire engine for Fire Station 8 and paid a portion of the debt service for the East Mesa Public Safety Complex.

8. Are Public Safety Impact Fees paid every time someone buys a home?

Impact fees are only assessed when the home is built. If you purchase a pre­-existing home that has already been lived in, there usually are no impact fees.

9. Could impact fees increase?

They could. By law the City must review and update impact fees every five years. The City Council will evaluate the information gathered and decide to increase the fee, keep it the same, reduce the fee or do away with it all together.

10. Who decides how the money raised through Public Safety Impact Fees is spent?

Only items that are part of the approved Impact Fee Capital Improvement Plan are eligible to be funded with impact fees. The Las Cruces Police Department and Las Cruces Fire Department work with the Office of the City Manager to prioritize the projects with the greatest need.

11. Does the City have to pay Public Safety Impact Fees when it builds a new facility?

Yes. The City must pay the same amount as other commercial buildings for the same type of use.

12. How can I find more information about impact fees?

If you are interested in more information, would like to be placed on the meetings invitation list or have additional questions, feel free to contact Las Cruces Fire Department Chief Jason Smith (575) 528-3473 or email at [email protected] and provide your contact information.

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1. How do I report a pothole/street light outage/sidewalk crack?

Please report these issues using the 311/Ask Las Cruces portal.

2. How do I reserve a City Hall Conference Room?

We reserve City Hall conference rooms for governmental entities/officials, and community or service groups providing voluntary services to governmental entities. Conference rooms may not be used for: 

• Commercial demonstrations
• Partisan political activities
• Religious services
• Sales promotion of products or services

Priority is given to groups conducting official City business and groups wishing to use the building during normal business hours. 

Requests for reservations outside normal business hours may be denied based solely on availability of staff to monitor use of the conference room. Requests must made at least two working days prior to scheduled date. For complete details or for reservations, email Facilities Request.

3. Do you approve concrete, asphalt and mortar mix designs?

We review and approve concrete and rock wall mortar mix designs. The Project Development Section of Public Works approves asphalt mix designs. They can be reached at 575-528-3135.

4. How can I request assistance with traffic calming in my neighborhood?

Contact our main office at 575-541-2505 to discuss the petition process for the traffic calming program and the program qualifications. As funding may be limited, petitions are considered on a first come first served basis. 

5. There is water coming out of my roadway, what do I do?

For all utility breaks within the City's right-of-way, contact the Utility Department's Central Dispatch at 575-526-0500.

6. How do I get a speed bump in my neighborhood?

The City of Las Cruces has a Neighborhood Traffic Calming Program that may include installation of speed tables which are more effective than speed humps. The program is directed at neighborhood streets. Check the ‘City of Las Cruces traffic calming policy and devices” for more information. You may also call the main office at 575-541-2505.

7. Can we add more stop signs to slow down traffic?

Many studies show that stop signs are not an effective measure for reducing midblock speeds. The overuse of stop signs may cause drives to respond carelessly to the stop signs. By Federal, States and Local laws "stop signs should not be used for speed control” Manual on Uniform Traffic Control Devices.

8. How can I get my street swept?

All city streets are scheduled to be swept regularly. If you would like to request debris clean up or if you have any questions about the schedule, please call 575-541-2595.

9. If there is not a speed limit posted, how fast should I drive?

If there is no speed limit posted on residential street, the speed limit is 30 miles per hour. As per City of Las Cruces Code of Ordinances, Section 27-12-6-1.2.

10. Why aren’t all crosswalks marked?

Marked crosswalks are usually at signalized intersections and in school zones where there are higher volumes of pedestrians. However, unmarked crosswalks occur at any street intersection and drivers must yield to pedestrians by law.

11. How can we get an unpaved road maintained?

You may call Street Management at 575-541-2595 for assistance in requesting maintenance.

12. Can we get our street cleaned after a rain storm?

Street Management actively clears roads after storm events. All roads will be cleared with priority given to major roadways. If a street needs cleaning, call 575-541- 2595.

13. How are the pond areas maintained?

City ponds are maintained on a routine schedule.

14. What do I do if I see weeds on city property?

To report the issue, go to our Request Repair link.

15. How do I report a malfunctioning traffic signal?

Report the issue on our Request Repair link.

16. How do I report a damaged sign?

Report the issue on our Request Repair link.

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1. How do I get a speed bump in my neighborhood?

The City of Las Cruces has a Neighborhood Traffic Calming Program that may include installation of speed tables which are more effective than speed humps. The program is directed at neighborhood streets. Check the ‘City of Las Cruces traffic calming policy and devices” for more information. You may also call the main office at 575-541-2505.

2. Can we add more stop signs to slow down traffic?

Many studies show that stop signs are not an effective measure for reducing midblock speeds. The overuse of stop signs may cause drives to respond carelessly to the stop signs. By Federal, States and Local laws "stop signs should not be used for speed control” Manual on Uniform Traffic Control Devices.

3. If there is not a speed limit posted, how fast should I drive?

If there is no speed limit posted on residential street, the speed limit is 30 miles per hour. As per City of Las Cruces Code of Ordinances, Section 27-12-6-1.2.

4. Why aren’t all crosswalks marked?

Marked crosswalks are usually at signalized intersections and in school zones where there are higher volumes of pedestrians. However, unmarked crosswalks occur at any street intersection and drivers must yield to pedestrians by law.

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1. How can I report a pothole?

To report the issue, go to our Request Repair link.

2. How can we get an unpaved road maintained?

You may call Street Management at 575-541-2595 for assistance in requesting maintenance.

3. How can I get my street swept?

All city streets are scheduled to be swept regularly. If you would like to request debris clean up or if you have any questions about the schedule, please call 575-541-2595.

4. Can we get our street cleaned after a rain storm?

Street Management actively clears roads after storm events. All roads will be cleared with priority given to major roadways. If a street needs cleaning, call 575-541- 2595.

5. The sidewalk is buckled or broken in front of my house, how can I get it fixed?

Sidewalk damage is caused by different factors, such as tree roots or weather. For an assessment of damaged sidewalks and scheduling of repairs, call 575-541-2595.

6. How are the pond areas maintained?

City ponds are maintained on a routine schedule.

7. What do I do if I see weeds on city property?

To report the issue, go to our Request Repair link.

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1. How do I report a Street light outage?

Report the issue on our Request Repair link.

2. How do I report a malfunctioning traffic signal?

Report the issue on our Request Repair link.

3. How do I report a damaged sign?

Report the issue on our Request Repair link.

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1. Why does the Water Quality Laboratory sample drinking water?

The federal Safe Drinking Water Act (SDWA, Public Law 93-523) was enacted in 1974, and went into effect in 1976. The purpose of the Act was to establish national, enforceable, standards for drinking water quality, and to guarantee that water suppliers monitor water to ensure that it meets national standards.

2. What analyses are done on our drinking water?

Safe Drinking Water Act (SDWA) Amendments passed in 1986 mandated the U.S. Environmental Protection Agency (EPA) to establish standards for 83 drinking water contaminants by 1992 and identify an additional 25 contaminants for regulation every 3 years thereafter. Please view the Community Confidence Report (CCR) (PDF) for complete information about the Safe Drinking Water regulations and the required sampling that is required by federal law for any public or private water utility.

3. Does the Water Quality Laboratory sample and analyze water?

The Water Quality Laboratory does not sample and analyze drinking water samples for the private sector due to scheduling and workload limitations. Work of the Water Quality Laboratory is directed to compliance requirements and, occasionally, special projects of the Utilities Department. Privately-run laboratories in Las Cruces can provide analytical services for private purposes.

4. Why is it important to keep fats, oils, and grease out of the collection system?

Fats, oils, and grease adhere to wastewater pipe surfaces causing constriction and blockage of wastewater flow which leads to sewage back-ups.

5. How can I keep fats, oils, and grease from clogging my pipes?

Drain and wipe clean all dishes, pots and pans before washing. Never pour fats, oils, or grease directly into drains.

6. What is backflow?

The flow direction reversal of water or mixtures of water and/or other liquids into the distribution pipes of the potable water supply by means of back-siphonage or backpressure.

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1. How do I apply for Roadrunner Vamonos Services?

ADA Qualifying Applications for ADA certification are available at the Roadrunner Vamonos office, by calling (575) 541-2777 and on the City’s website, roadrunner.las-cruces.org. Senior Citizens Please call (575) 541-2777 to register for Roadrunner usage. Roadrunner Office is located at 300 West Lohman.

2. What is the Eligibility Criteria?

1. Anyone unable to independently board, ride or exit from any accessible vehicle on the fixed-route system as the result of a physical or mental impairment. 
2. Anyone with a disability who could use accessible fixed-route transportation, but accessible transportation is not available at the time and route needed. 
3. Anyone with a specific disability that prevents the person from traveling to or from a bus stop. These general criteria are to be used by a doctor or designated representative of a qualified social service agency. In each case, careful evaluation of an applicant’s limitations should be made in determining eligibility. 

Roadrunner Vamonos reserves the right to refuse transportation to any wheelchair user who cannot ride in a fully upright position. Wheelchair lifts can accommodate a weight up to 600 pounds. 

3. How long will the driver wait for me?

The driver will wait at the pick-up location for five minutes for you. You must be at the scheduled pick-up location at the scheduled start of your window, or you may miss your ride and be charged with a rider no show. 

NOTE: If a driver arrives early they must wait until the scheduled pick up time, plus up to five minutes for you. 

4. How do I board the vehicle?

Drivers will offer you assistance as you board or exit the vehicle but cannot physically lift or pick you up. All vehicles are equipped with wheelchair lifts. You may board while standing on the lift and, if requested, the driver will ride on the lift with you to ensure your safety. When boarding the vehicle with a mobility device, it is a best practice to back your device onto the lift and then into the vehicle. 

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1. What day and time is my trash/grappler picked up?

Visit the Residential Services page for information regarding grappler and trash pickup.

2. Why was my trash container not emptied?

Residential Containers

There are several reasons why your container may not have been serviced.

• Containers that have lids that are not properly closed because they are overfilled.
• Containers that are blocked or too close to vehicles.
• Container is tied with bungee cords.
• Containers that are placed at the curb with wheels facing the street or placed under power lines will not be serviced.
• Do not place items around the container such as:
  • Auto parts
  • Concrete
  • Dirt
  • Furniture
  • Large appliances and boxes
  • Livestock waste
  • Rocks
  • Sod
• Items that should not be placed near the trash container include:
  • Any form of hazardous waste
  • Construction, remodeling, demolition material
  • Gas
  • Hot ashes
  • Oil
  • Paint
  • Tree trimmings that exceed two feet
• There are instances when construction or road work will obstruct our trucks from servicing your container. In these cases, please contact Solid Waste at 528-3700 and we will reschedule your pick up for another day.
• Unforeseen vehicle breakdowns may also cause delays in service but our staff will work diligently to ensure that your container is serviced in a timely manner.

For additional information regarding your Solid Waste service visit Residential Services.

Commercial Containers

• Dumpsters that are blocked or do not have access for Solid Waste vehicles will not be serviced.
• Dumpsters that are overfilled or have trash placed in front obstructing access will not be serviced.
• Dumpsters that have visible hazardous waste will not be serviced.

3. Why were my grappler items not picked up?

The grappler truck picks up large trash items, unable to fit into your City trash container. There are several items that the grappler may not pick up. If your items do not fit the Solid Waste or Grappler guidelines please call Solid Waste at 575-528-3700 and on a case-by-case basis we will do our best to help dispose of your items properly. For more information about what items the grappler can pick up visit Grappler Service.

4. What if I have too much garbage/recycling for one container?

You can take excess trash or recycling to the South Central Solid Waste Authority at 2865 West Amador where a fee will be assessed. You can arrange for a second container from Las Cruces Utilities for an additional fee of $9 a month for a trash container or $3.98 a month for a recycle container. Contact Customer Service to order an additional container at 575-541-2111.

5. What holidays do Solid Waste and Recycling not operate?

The only holidays that Solid Waste and Recycling do not operate are Thanksgiving, Christmas and New Year's Day. Residential customers whose service day lands on these holidays will have their containers serviced the following day even on Saturday.

6. What if I have questions about my recycling service or items that can be placed in my recycling container?

If you have any questions regarding your recycling service or the items that you can place in your recycling container please contact Friedman Recycling at 575-323-5086 or by visiting their website.

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1. Why were my grappler items not picked up?

The grappler truck picks up large trash items, unable to fit into your City trash container. There are several items that the grappler may not pick up. If your items do not fit the Solid Waste or Grappler guidelines please call Solid Waste at 575-528-3700 and on a case-by-case basis, we will do our best to help dispose of your items properly.

2. How much will the grappler pick up?

We will pick up an amount equal to two level half-ton pick-up truck loads, or 4 cubic yards, which is equivalent to four 5 feet by 3 feet by 2 feet adjacent piles.

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1. What bags are prohibited?

Single-use plastic carry-out bags.

2. What are alternatives?

Anything can be a reusable bag! A used gift bag, an old purse or tote, even a diaper or gym bag!

3. When is this in effect?

January 1, 2022.

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1. How do I sign up for utility services?

For new services we require:

• A lease signed by both parties or proof of ownership of property
• We can only sign up persons listed as having permission to reside at the property
• Every lease must have the service address (and apartment/space number), landlord’s name, and a lease start date
• If for a mobile home, a lease or letter from the mobile home park will also be required
• A government-issued photo A or photo copy (ex. driver’s license, state-issued photo ID, U.S. military ID)
• A federal tax identification number for business applications

Note: Any outstanding balance for anyone that is listed on the documentation must be paid in full. If an outstanding balance must be paid, an applicable upfront deposit may be required.

2. How do I report water waste or other violations?

The City of Las Cruces restricts outdoor watering in the interest of water conservation. Visit the Watering Restrictions Page for details on when and how you can water. Violations of the Water Conservation Ordinance can be reported to the Water Waste Hotline at 575-528-4444. You can also report water waste or other issues online using the new Ask Las Cruces app.

Your report should contain the following information:

• Approximate time
• Date when observed
• Street address
• What you observed

If you wish a call or email response, please provide your name and contact information.

Ask Las Cruces App

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1. Who do I contact to turn services on or off?

Please contact Utilities Customer Service at 575-541-2111 to turn services on or off.

2. Who do I contact to get a service line or gas meter installed?

To have a new service line or gas meter installed, contact Utilities New Connections at 575-528-3657. When a new order is placed, it takes approximately 7 to 10 working days to install a gas service line. Then, it takes 24 to 48 hours to install a gas meter after an inspection has been completed and sent to New Connections.

To have a gas meter installed at an existing service, please call Utilities Customer Service at 575-541-2111.

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1. I own rental property. If my renter leaves without paying the Utility bill, am I responsible for the bill?

Yes. Las Cruces Utilities will do everything possible to collect the bill for gas, water, wastewater, and solid waste services from the renter who occupied the property. However, if the utility bill cannot be collected from the renter, the property owner is ultimately responsible for the bill.

2. How do I sign up for E-Billing?

Going paperless saves trees and time - Customers who choose email delivery of their bill receive it within 24 hours after the bill is created. Email delivery also allows you to send a copy to two different email addresses, if you wish. Click here to request Email Bill Delivery 

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1. I don’t have City gas. I am currently on propane and would like to inquire about getting gas at my address.

New Connections would need to verify if there is gas availability in your area. If so, Utilities would get all your information including the BTU demand you will need the meter to hold for your home. BTY demand is how much gas each appliance will need from the gas meter. A New Service Technician will get in touch with a cost estimate of charges and additional information.

2. What is the process for connecting utilities for a new commercial property?

The Utility Review Technician will review all commercial utility plans prior to New Connections providing a cost estimate for connection charges.

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1. Are you obligated to connect to this system?

The connection to the system is strictly voluntary.

2. Will there be any new charges?

There will be no new charges unless you are connecting to the system.

3. How expensive is natural gas?

Natural gas is less expensive than propane.

4. Are there any type of payment plans for construction?

There are 10 or 20 year payment plans available for construction fees.

5. How does the Utilities Department fund operations?

The Las Cruces Utilities Department operates with rates and not tax dollars.

6. Is gas pressure addressed by the Utilities Department?

The Gas section will work with customers on gas pressure delivered across meter, to aid with plumbing issues.

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1. Who is responsible for clearing/repairing sewage lines when they are blocked or damaged?

Wastewater Collections Systems subsection of Utilities is responsible for maintaining the main sewer pipeline, which is the major artery that carries wastewater from homes and businesses to the wastewater treatment plant. Las Cruces Utilities is responsible for service lines between the sewer collection main to the clean-out on private property if the clean-out is located within 10 feet of the property line. If there are no clean-outs or the clean-out is located more than 10 feet inside the property, the sewer service line is the property owner's responsibility.

2. I need to find the clean-out to my home. What is this and where do I find it?

Clean-outs are pipes fitted with a closed cap, which provide access to your sewer service drainage pipes so they can be cleaned or inspected for damage or blockage. They are located near the front of the home or on the side. Not all homes have clean-outs. If you cannot locate them yourself, your plumber can help.

3. Are clean-outs the same as stub-outs?

No, stub-outs are pipes between the main sewer line and the private property line. Your plumber will connect your home's sewer service line to the City's stub-out.

4. There is dirty, sewer water coming out of my clean-out. What should I do?

Please call a plumber to clear the stoppage. If you or the plumber suspect the problem goes beyond your property line, please call Utilities Emergency Dispatch at 575-526-0500 so we may respond.

5. There is a strong sewer smell in the air. Is there anything you can do?

Please call Utilities Emergency Dispatch at 575-526-0500 so we can take a reading of gases that may be leaking from the sewer manholes. We can also inspect the main line in your area to make sure it is flowing properly. We will flush and clean that section as a precaution.

6. Can we dump septic sewage from Recreational Vehicles (RV's) at the Wastewater facilities?

No, Jacob Hands Wastewater Treatment Facility, East Mesa Wastewater Reclamation Facility, and West Mesa Wastewater only receive municipal and industrial sewage. However, there are several truck stops and campgrounds that will allow you to use their facilities for a small charge.

7. What is the total daily average sewage flow received at the three Wastewater facilities?

Approximately 10 Millions of Gallons per Day (MGD) is the daily combined average flow.

8. Where can we pick up compost?

Small quantities in buckets can be picked up at Jacob Hands Wastewater Treatment Facility located at 2851 West Amador, Las Cruces from 7:30 a.m. to 3:30 p.m, Monday through Friday. Large quantities, such as a truck load, require an appointment by calling 575-528-3597. Our staff will discuss your needs to recommend what quantity would be most appropriate.

9. What is the compost made of?

Class "A" compost is generated from its highly successful and environmentally friendly biosolids to compost conversion program whose guidelines are based on local studies. They include standard handling procedures, as if applying a fertilizer. Think about it like manure from cows; compost is from humans.

10. Is the compost safe to handle?

The compost meets or exceeds all Environmental Protection Agency (EPA) class "A" requirements for safe handling and food crop applications.

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1. Where does Las Cruces get its water?

Las Cruces Utilities plans 40 years in advance, continuing to develop and maintain a sustainable water supply through a proactive conservation program using water from three possible sources: Mesilla Basin and Jornada del Muerto.

Las Cruces Utilities is a permitted water system allowed only a limited amount of water from the two aquifers. That's why it's so important to save water. Every community is faced with planning for future water use... and conservation is a critical part of our water plan now and in the future. It is vital that we do everything we can to decrease our water consumption. Las Cruces Utilities encourages plumbing fixture retrofits, water saving landscapes, and improved habits to decrease our everyday water use.

2. Is it legal to harvest rainwater in Las Cruces?

It is legal to harvest rainwater from your residence in New Mexico and in Las Cruces. There are a variety of ways to do this, from capturing water in depressions on the ground, called swales, to capturing water from the roof in a barrel or tank.

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1. Sometimes my water looks reddish, dark, or dirty. What is it?

Discolored water is due to naturally occurring minerals (iron and manganese) found in our water supply. Although Las Cruces Utilities is not required by law to chlorinate our water, we do; it assures our community that we do not have coliform bacteria issues within the aquifer or water distribution system. However, even a tiny amount of chlorine can cause the iron and manganese to drop out of solution in the water, giving it a dark tint.

2. Why does discolored water occur?

Because the minerals have changed from a liquid mineral to a solid mineral and settled out in the pipes. When an increase in demand occurs, the settled minerals will move, which normally occurs in the summer when people are using more water. This can also be caused by water surging through the lines when a break occurs.

3. How does the Las Cruces Utilities Water Section get rid of discolored water?

Two methods have been adopted to minimize discolored water:

1. Phosphate is added to the water system to keep the iron and manganese in a liquid form, and
2. A fire hydrant flushing procedure is utilized in affected areas when discolored water complaints are received. This second method is used when multiple complaints are received in a specific area to minimize water loss.

4. What should citizens do/not do when they see discolored water?

Although the discolored water has no health risks associated with it, if you choose not to use it, turn off all your taps and please notify the Las Cruces Utilities Dispatch at 575-526-0500 so we can arrange for the system to be flushed in your area. As soon as flushing is complete, run your cold water taps to clear the discolored water from your own lines.

We recommend that you wait to do your laundry until the discolored water clears, so that your clothing and other items in the washing machine are not stained.

For more information, please refer to our Red Water Fact Sheet (PDF).

5. Why does my water have a rotten egg / sulfur smell?

The rotten egg or sulfur smell is caused by naturally occurring sulfide ions in the City's source water. When water sits in the main lines for long periods of time without movement, the sulfide can form hydrogen sulfide gas. The gas remains entrained in the water until it leaves the customer's water taps. 

If you smell a rotten egg or sulfur smell from your cold water, call the Las Cruces Utilities Water Production Section at 575-528-3547 so they can send an operator to make sure that you have an ideal level of residual chlorine, and if not, flush the lines. If you smell a rotten egg or sulfur smell from your hot water, you may need to flush your hot water heater and raise the temperature setting slightly to prevent proliferation of bacteria that feed on the iron in the water.

6. What is the source of our drinking water?

The source of our drinking water is groundwater from two aquifers, the Mesilla and Jornada Bolsons.

7. What can I do if my pressure is too high or too low?

The Las Cruces Utilities Department's standard operating procedures state that the utility will provide water pressure measured on the customer's side of the meter at a pressure between 20 and 120 pounds per square inch (PSI). 

If the customer requires higher pressure than what is being delivered at the point of delivery (the water meter), the customer can install a booster pump at the customer's cost. If the pressure at the point of delivery is higher than what the customer desires, the customer can install a pressure reducing valve at the customer's cost. For a pressure test, call Utilities Dispatch at 575-526-0500.

8. Why is there water coming out of the street?

There might be a water line break that we need to go out and repair. Please notify the Las Cruces Utilities Dispatch at 575-526-0500.

9. Is bottled water better than City water?

City water is as safe as bottled water. Bottled water is water that has been treated through some type of filtration process to remove some of the naturally occurring minerals in the water that may give it a distinct taste. City water is not filtered; however, it is sampled and analyzed for up to 121 potential contaminants and meets or exceeds all requirements set by the Federal Safe Drinking Water Act.

10. When are my watering days?

Watering days and restrictions can be found on the Water Conservation page.

11. When construction trucks are getting water from a fire hydrant, are they billed?

Yes, a construction meter is set up and the contractor will be charged for the water consumption. If you see anyone drawing water from a hydrant that does not have a water meter, please notify the Las Cruces Utilities Dispatch immediately at 575-526-0500.